In MP4-video format and presented by Trevor Wilson, an Axelos/PeopleCert accredited ITIL trainer. This video is an extract from our complete ITIL 4 foundation eLearning certification course. Incorporating, Setting-the-scene, Introducing ITIL 4 and a sample of mock exam questions. The section, ‘Setting the scene’ presents topics regarding IT service management (ITSM) in the workplace, and the section. ‘Introducing ITIL 4’ provides students with a brief overview of some of the key concepts of ITIL 4.